How to import a contact file

We recommend using file import to add a contact list containing 300+ contacts or with extensive contact information. Import data, including uploads from CRM and CMS systems, using this method.

1. Open the “Import Contacts” Section:
Navigate to the “Contacts” section in the main menu

Click “Import Contacts” to access options in the “Add Contacts” window. 



2. Choose the Loading Method: 

Select “Clipboard” if you wish to manually insert a list of contacts. 

Choose “Import from file” to import a file containing the contact list.
3. Specify the Destination for New Contacts: 
In the field “Where to add new contacts”, select an existing list to include your new contacts, or create a new one.
4. Select a Delimiter: 
To ensure correct data display, select the delimiter used in your file: tab, semicolon, or comma. 
5. Add a File: 

Drag and drop the file into the upload area, or click on it to open the standard file upload window. If the file contains several pages, the system will process the first page and display the first 10 lines for further customization.

*Ensure your file adheres to the following restrictions:

• Formats: TXT, CSV, XLS/XLSX
• File size: Up to 100 MB
• Number of fields (columns): Up to 31

The file can include various customer data for segmentation and personalized messages, such as customer name, registration date, geo data or address (country, city, language), personal promo codes, and more.
6. Import: 
Click the "Apply" button. The system will load all valid data into the selected lists. The import time varies based on file size.