Service messages in Viber offer an effective means of direct communication between companies and clients, utilizing the same platform used for chatting with friends. This enables personalized communication with customers, allowing businesses to engage with them, promote their offerings, and prompt actions. Service messages can vary from personal and informational to transactional and promotional, supporting text, buttons, images, and links within a single message.
Before receiving any messages, recipients must agree to subscribe, and they retain the option to block the channel and unsubscribe from the mailing list at any time.
All service messages adhere to the highest standards of privacy and security; they are encrypted and can only be viewed on the client's device. Viber does not store the content of these messages.
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